Term and Conditions

Terms and Conditions

Terms and Conditions you have to read carefully and accept before making any reservations.

"I have not read the terms and conditions properly" will not be an excuse to escape from a responsibility, so kindly go through these carefully and place the booking only if you are willing to stick into them.

And before placing a booking, you must tick on the check box to confirm that you have read the terms and conditions and agreed to them too.Unless the system do not let you proceed, you have placed a booking means you have agreed to our terms and conditions 

NO BARGAINING IS ALLOWED, since we have placed fixed and standared charges under each vehicle.

PAY REFUNDABLE SECURITY DEPOSIT HERE 

50,000 LKR for normal vehicles (5% tax and bank processing fee will be added too, but this tax amount and bank processing fee of 2,500 LKR will not be refunded, to avoid this, you can pay the security deposit with cash instead)

100,000 LKR for premium vehices (5% tax and bank processing fee will be added too, but this tax amount and bank processing fee of 5,000 LKR will not be refunded, to avoid this, you can pay the security deposit with cash instead) 

200,000 LKR for luxury vehicles and off road vehicles (5% tax and bank processing fee will be added too, but this tax amount and bank processing fee of 10,000 LKR will not be refunded, to avoid this, you can pay the security deposit with cash instead)

400,000 LKR for high end vehicles

FOR RENTAL CARS

-There are two types of vehicles mentioned in the Vehicels sections, one type is real time pictures, and the other type is dummy photos (hope you can differentiate between the real time photos and dummy photos, dummy photos are displayed in Silver colour), when reserving a vehicle with a real time photos, we guarentee to deliver you the same vehicle as it is on the web site (unless if any unfortuante incident happens, in such case please help us find you the best replacement)
and when reserving vehicles with dummy phots, please be kindly informed that, we have posted dummy phots due to high availability of the vehicle with same make, in such cases we guarentee you to deliver you the vehicle depending on the availability on booking time.

-You should have a valid international driving license either obtained from your country or from Auto Mobile Association of Sri Lanka , or a Sri Lankan drving license, yes it is okay if you have the Local driving license of your country,  we will assist you in the process of obtaining a driving license from Automobile Association of Ceylon which is valid in Sri Lanka, it is illegal to drive in Sri Lankan roads if witout any of the driving licences stated above.

-You can get the International driving license in Sri Lanka by contacting below numbers (we can get it done for you upon your request on booking the vehicle, we will be charging an extra service charge of 4,000 LKR per driving permit , but that will save your time from travelling to Automobile Association of Ceylon, in busy streets amidst traffic jams, and waiting time in their office)
Colombo - +94 11 2421528 / +94 11 2320454 / +94 11 2446074
40, Sir Mohamed Macan Markar Mawatha, P.O.Box 338, Colombo 03, Sri Lanka


Kandy - +94 84 7201020 / +94 81 2224093
35/2/9, Silverdale Complex, Yatinuwara Veediya, Kandy, Sri Lanka

Website - https://www.aaceylon.lk/contact/

Email - aacmotor@sltnet.lk

 

-You are entitled to pay bank processing fee and government taxes collectively worth of 5% of total value ,when paying with the credit or debit card, but in case if you can do direct transactions to our bank account, you can save that amount.


Our bank account details are mentioned below
Account Name - KANDY CARS ONLINE PRIVATE LIMITED
Bank - Sampath Bank Sri Lanka
Account Number - 00 511 000 23 10
Branch - Peradeniya, Sri Lanka
Swift - BSAMLKLX 

(If you are doing online transfers to bank account or deposit to bank account, we will need the screen shot of the online transaction or a photo of the bank slip, so it is always hasttle free if you pay onine with credit/debit cars, where both you and we get confirmation e-mails from the bank)

-Here you are paying only the rental of the vehicle for the duration that you have selected, other than that, the person who visits you to rent out the car (Car owner) will be charging a Refundable Deposit as a Security when handing over the vehicle to you, and the amount will be varied depending on the vehicle, how ever the maximum it could be is 1,100 USD and minimum it could be is 275 USD , so you wil be asked to pay an amount in between 275 USD - 1,100 USD depending on the vehicle, and you can not refuse to pay it, in such case we will have to cancel the booking and the rental you have payed will not be refunded. The security deposit will be used to cover up damages if any, which can be covered with that amount, and if the damage goes beyond the security deposit, we will be claiming the insurance (vehicles are fully insured) from the insurance company. (please be kindly understand that, we can not claim insurances for minor damages, if so we will have to claim insurance after each day we rent out a car, because unfortunate scratches are so common, thus we will not have time to do anything other than filling insurance company documents, and also claiming insurances regularly will affect us so badly in a way sometimes we will not be able to claim for a Major damage, if in case we have regularly claimed insurance unnecessarily, hope it is understandable.)

-In case of any accident or emergency related to the vehicle, you Should contact the phone numbers given here (Phone number - .............................................................................. / +94704511450) ,before contacting any local authorities like police or insurance companies.You will be responsible for the total cost of damages and rental, if insurance claim is rejected on account on invalid documents and not following our instructions i.e.: incorrect details of the accident, under intoxication, etc.

-In case of addition of an extra day to the package, you SHOULD inform the company beforehand, atleast a day (24 hours) before the time that you should have returned the vehicle to the office, if not we will be charging a 50% of your refundable deposit for violating the agreements (this is because,  the same vehicle might have already reserved by another client from next day onwards, where we have to hand over the vehicle to some other client, soon after a  clean-up, when your booking duration is over ,in case if you will delay handing over the vehile on scheduled day, we will be in trouble in finding another vehicle to the next client and we will have to face a lot of trouble on convincing him/her the fact that the person who rented out the vehicle has not returned the vehicle on due date violating the agreements, we hope you also will not like to face to a similar situation , of which we will not be able to handover the vehicle that you have payed for, just because of another individuals despute acts, so do not let someone else fell into the same situation.)

-You are prohibited from using the vehicle in breach of Laws-excessive speed, under the influence of Liquor/campaign/any other illegal purpose and in areas of civil disturbance/Mortgage, sales, alteration/Transportation of pets, illegal items and any transaction related to the vehicle

-No payment will be refunded on returning the vehicle before the scheduled returing date.

-Vehicle will be handed over to you as a clean vehicle, so it should be clean on returning too, if not a reasonable service charge will be charged, or else you can visit a local service center and get it cleaned and return.

-You will be charged for any damages or losses to interior/ exterior accessories i.e.: DVD, Stereo, MP3/remote keys, Radio, etc.

-You will be responsible for the Cost of tyre damages, Running without oil, Water, Fuel or wrong fuel and underneath damages, if any.

-Vehicle will be given to you with a tank full of fuel (check it) thus you will have to return it the same, unless we will be charging the amount of which we will need to make the tank full of fuel, considering it is empty, unless you will have to visit a local gas station and get it filled and return. (Fuel policy - Full to Full)

-You will have to sign an agreement with the driver who is handing over the vehicle to you, and read it carefully and sign it. 

-For any bookings you make here, the agreements signed will be legal and will be between the client and the vehicle owner.

-Take photos or videos of the vehicle, showing damages if any, and keep them with you and send the same video/photo to us via whatsapp/viber the same time you take the vehicle, and you can compare the condition of the vehicle with it on handing over the vehicle, to overcome any dissapoinments of false charges for damages, so it is on your own hands to take a video and photos, and keep as evidence, by sharing it with us the same time on taking the vehicle from us.

-In case if the driver who is arriving you to hand over the vehicle, will find out that you do not have legal documents to drive the vehicle in Sri Lanka, or if he feels like you are not fit enough to drive (ex: drunk) or you are not into driving such vehicle, our driver has the rights to refuse to hand over the vehicle to you, in such case booking will be shifted forword, till you will submit the required legal documents (ex International driving license) or till you will be fit enough to drive or till the driver will feel like you are into driving, in such cases, no money will be refunded, and can not predict the availability of the same vehicle on the date you will be considered as an eligible individual to rent out a car from us.

-The rental fee includes, vehicle wastage, insurance (vehicle insurance) , and in case the delivery location or handing over/returning location is too far from our offices, a reasonable amount will be charged accordingly to cover up fuel charges and drivers fee.

-The rental fee does not include, any payments you will have to pay on moving around the country (ex: highway chrages, parking fees).

-If the rental period is so long (a month or beyond) you are entitled to fully service (clean, wash, change engine oil and transmission oil) the vehicle, regardless of the usage, and you can discuss it with us on taking the vehicle.(funds will be provided by us for the cost of service)

-You have to bear the cost of fuel, parking tickets/fees, highway charges and fines if any.

-If you will be charged any fines, for despute acts on driving or parking tickets, you are responsible to pay such fines and we will not be paying any, and if in any case, any unfortunate incidents (ex: flat tyre) occurs, it is under your control to repair it and drive the car, if in any case if a replacement is needed, due to our fault (any fault related to the vehicle engine) in such cases the vehicle will be replaced with an available vehicle, which matches with the charging rates of the rented out vehicle, but if it was due to your fault (ex: driving a non off-road vehicle as an off road vehicle, driving so fast that tyre get burst even if the tyre was new) it is again under your control.

 

I hereby accept I have read all the terms and conditions before placing the booking, and will not violate the agreement, in such case the vehicle owner has the authority to take actions against.

Name - .............................................................................................................................

Passport Number - .............................................................................................................

International driving permit number -....................................................................................

Local driving license number - .............................................................................................

Phone number (both your country number and Sri Lankan one) -..............................................

Address (your home address) -.............................................................................................

Copy of passport and driving permit (international and local) are attached under my permitions

........................................................................................................................................

Signature and date

 

(Vehicle owner s details

Name - ................................................................................................................

Phone Number - ....................................................................................................

NIC Number - .......................................................................................................

Signature and date - ..............................................................................................

 

Rental payment will not be refunded on below mentioned circumstances,

-Cancellation from your side

-Cancellation from our side due to not providing proper valid documents (International driving permit/ passport details)

-At the time of collection of car, if we realize you are not fit to drive a vehicle due to intoxication/ dissabled/ poor vision or any reason.

-On early returning of the vehicle, before the scheduled date.

-Not agreeing to or refusing to sign for the agreement or refusing to pay the refundable deposit on collecting the car.

FOR WEDDING CARS

-Ealry reservation of the vehicle with payments are encouraged, because we can not predict the availability of the vehicle, it always can get booked, and we will not reserve any vehicle if without a payment in advance, and once the payments are done, we guarentee to deliver a very good service, but in case of cancellation, no payment will be refunded on cancellation under any circumstances, as you already have reserved the vehicle for due duration, and by doing that you have made our vehicle unavailable for any other booking as well.

-Wedding cars are provided with a driver, self driving is NOT ALLOWED , unless permission is taken from the driver, after considering the safety and road conditions as well.