Terms and Conditions

Terms and Conditions you have to read carefully and understand and accept before making any reservations.

"I have not read the terms and conditions properly" , "I have not understood the terms and conditions properly" will not be an excuse to escape from a responsibility, so kindly go through these carefully and place the booking only if you are willing to stick into them.

And before placing a booking, you must tick on the check box to confirm that you have read the terms and conditions and agreed to them too.Unless the system do not let you proceed, you have placed a booking means you have agreed to our terms and conditions 

NO BARGAINING IS ALLOWED, since we have placed fixed and standared charges under each vehicle.

About Refundable Security Deposit

This amount depends on the car, low for economy class cars and high for premium class cars. It may vary from 300 USD to 1,200 USD depending on the car category

FOR RENTAL CARS

-There are two types of vehicles mentioned in the Vehicels sections, one type is real time pictures, and the other type is dummy photos (hope you can differentiate between the real time photos and dummy photos, dummy photos are displayed in Silver colour), when reserving a vehicle with a real time photos, we guarentee to deliver you the same vehicle as it is on the web site (unless if any unfortuante incident happens, in such case please help us find you the best replacement)
and when reserving vehicles with dummy phots, please be kindly informed that, we have posted dummy phots due to high availability of the vehicle with same make, in such cases we guarentee you to deliver you the vehicle depending on the availability on booking time.

-You should have a valid international driving license either obtained from Motor traffic department of Sri Lanka or from Auto Mobile Association of Sri Lanka , or a Sri Lankan drving license, yes it is okay if you have the Local driving license of your country,  we will assist you in the process of obtaining a driving license from Automobile Association of Ceylon which is valid in Sri Lanka, it is illegal to drive in Sri Lankan roads if witout any of the driving licences stated above.

-You can get the International driving license in Sri Lanka by contacting below numbers (we can get it done for you upon your request on booking the vehicle, we will be charging an extra service charge of 10 USD per driving permit (Apart from the AA Ceylon office charges which is 7,650 LKR (Approximately 28 USD)), but that will save your time from travelling to Automobile Association of Ceylon, in busy streets amidst traffic jams, and waiting time in their office)

Colombo - +94 11 2421528 / +94 11 2320454 / +94 11 2446074
40, Sir Mohamed Macan Markar Mawatha, P.O.Box 338, Colombo 03, Sri Lanka

Kandy - +94 84 7201020 / +94 81 2224093
35/2/9, Silverdale Complex, Yatinuwara Veediya, Kandy, Sri Lanka

Website - https://www.aaceylon.lk/contact/
Email - aacmotor@sltnet.lk

 

-You are entitled to pay bank processing fee and government taxes collectively worth of 5% of total value ,when paying with the credit or debit card, but in case if you can do direct transactions to our bank account or pay by cash, you can save that amount as this amount is being added by us to avoid our losses after paying bank and payment gateway processing fees.

Bank account details are provided only on request and we will not be responsible for any transactions you make to third parties.

(If you are doing online transfers to bank account or deposit to bank account, we will need the screen shot of the online transaction or a photo of the bank slip, so it is always hasttle free if you pay onine with credit/debit cards, where both you and we get confirmation e-mails from the bank/payment gateway provider)

-Here you are paying only the rental of the vehicle for the duration that you have selected, other than that, the person who visits you to rent out the car (each car rental is assisted by a person allocated for that job) will be charging a Refundable Security Deposit as a Security when handing over the vehicle to you, and the amount will be varied depending on the vehicle, how ever the maximum it could be is 1,200 USD and minimum it could be is 300 USD , so you wil be asked to pay an amount in between 300 USD - 1,200 USD depending on the vehicle, and you can not refuse to pay it, in such case we will have to cancel the booking and the rental you have paid will not be refunded. The security deposit will be used to cover up damages if any, which can be covered with that amount, and if the damage goes beyond the security deposit, we will be claiming the insurance (vehicles are fully insured) from the insurance company. (please be kindly understand that, we can not claim insurances for minor damages, if so we will have to claim insurance after each day we rent out a car, because unfortunate scratches are so common, thus we will not have time to do anything other than filling insurance company documents, and also claiming insurances regularly will affect us so badly in a way sometimes we will not be able to claim for a Major damage, if in case we have regularly claimed insurance unnecessarily, hope it is understandable.)

-In case of any accident or emergency related to the vehicle, you SHOULD contact the phone numbers given here (Phone number -  +94718905282 / +94711301407) ,before contacting any local authorities like police or insurance companies.You will be responsible for the total cost of damages and rental, if insurance claim is rejected on account of invalid documents and not following our instructions i.e.: incorrect details of the accident, under intoxication, etc.

-In case of addition of an extra day to the package, you SHOULD inform the company beforehand, atleast two days before (48 hours) the time that you should have returned the vehicle to the office, if not we will be charging a 50% of your refundable deposit for violating the agreements (this is because,  the same vehicle might have already reserved by another client from next day onwards, where we have to hand over the vehicle to some other client, soon after a  clean-up, when your booking duration is over ,in case if you will delay handing over the vehile on scheduled day, we will be in trouble in finding another vehicle to the next client and we will have to face a lot of trouble on convincing him/her the fact that the person who rented out the vehicle has not returned the vehicle on due date violating the agreements, we hope you also will not like to face to a similar situation , of which we will not be able to handover the vehicle that you have paid for, just because of another individuals despute acts, so do not let someone else fall into the same situation.)

-You are prohibited from using the vehicle in breach of Laws-excessive speed, under the influence of Liquor/campaign/any other illegal purpose and in areas of civil disturbance/Mortgage, sales, alteration/Transportation of pets, illegal items and any transaction related to the vehicle

-No payment will be refunded on returning the vehicle before the scheduled returing date, and this will be clearly stated on the rental agreement you sign

-Vehicle will be handed over to you as a clean vehicle, so it should be clean on returning too, if not a reasonable service charge will be charged, or else you can visit a local service center and get it cleaned and return.

-You will be charged for any damages or losses to interior/ exterior accessories i.e.: DVD, Stereo, MP3/remote keys, Radio, etc.

-You will be responsible for the Cost of tyre damages, Running without oil, Water, Fuel or wrong fuel and underneath damages, if any.

-Vehicle will be given to you with a tank full of fuel (check it) thus you will have to return it the same, unless we will be charging the amount of which we will need to make the tank full of fuel, considering it is empty, unless you will have to visit a local gas station and get it filled and return. (Fuel policy - Full to Full)

-You will have to sign an agreement with the driver who is handing over the vehicle to you, and read it carefully and sign it. 

-For any bookings you make here, the agreements signed will be legal and will be between the client and the vehicle owner which will be a non-disclosure agreement

-Take photos or videos of the vehicle, showing damages if any, and keep them with you and send the same video/photo to us via whatsapp/viber the same time you take the vehicle, and you can compare the condition of the vehicle with it on handing over the vehicle, to overcome any dissapoinments of false charges for damages, so it is on your own hands to take a video and photos, and keep as evidence, by sharing it with us the same time on taking the vehicle from us.

-In case if the driver who is arriving you to hand over the vehicle, will find out that you do not have legal documents to drive the vehicle in Sri Lanka, or if he feels like you are not fit enough to drive (ex: drunk) or you are not into driving such vehicle, our driver has the rights to refuse to hand over the vehicle to you, in such case booking will be shifted forword, till you will submit the required legal documents (ex - driving license) or till you will be fit enough to drive or till the driver will feel like you are into driving, in such cases, no money will be refunded, and can not predict the availability of the same vehicle on the date you will be considered as an eligible individual to rent out a car from us.

-The rental fee includes, vehicle wastage, insurance (vehicle insurance) , and in case the delivery location or handing over/returning location is too far from our offices, a reasonable amount will be charged accordingly to cover up fuel charges and drivers salary and transportage fee.

-The rental fee does not include, any payments you will have to pay on moving around the country (ex: highway chrages, parking fees, fuel costs and etc).

-If the rental period is too long (a month or beyond) you are entitled to fully service (clean, wash, change engine oil and transmission oil) the vehicle, regardless of the usage, and you can discuss it with us on taking the vehicle.(funds will be provided by us for the cost of service)

-You have to bear the cost of fuel, parking tickets/fees, highway charges and fines if any.

-If you will be charged any fines, for despute acts on driving or parking tickets, you are responsible to pay such fines and we will not be paying any, and if in any case, any unfortunate incidents (ex: flat tyre) occurs, it is under your control to repair it and drive the car, if in any case if a replacement is needed, due to our fault (any fault related to the vehicle engine) in such cases the vehicle will be replaced with an available vehicle, which matches with the charging rates of the rented out vehicle, but if it was due to your fault (ex: driving a non off-road vehicle as an off road vehicle, driving so fast that tyre get burst even if the tyre was new) it is again under your control.

-You have to pay the service charge of 10 USD; if the vehicle is not returned clean 

 

Rental payment will not be refunded on below mentioned circumstances,

-Cancellation from your side

-Cancellation from our side due to not providing proper valid documents (International driving permit/ passport details)

-At the time of collection of car, if we realize you are not fit to drive a vehicle due to intoxication/ dissabled/ poor vision or any reason.

-Fails on test drive (not able to drive a vehicle)

-On early returning of the vehicle, before the scheduled date.

-Not agreeing to or refusing to sign the agreement or refusing to pay the refundable deposit on collecting the car or rejecting to accept any terms/condition stated on this page/agreement.

 

Important Notice of Process of refunds and Refund Policy

-Refunds are made by us; "Rental cars Sri Lanka" (An individual business registered in Sri Lanka) and we are responsible to provide funds to make refunds, and payment gateway is not responsible to provide funds, it only does the process of refunding cash from us (when funds are provided) to your card/account

-Refunds are made through the payment gateway channel of Webxpayand to process payments, we ("Rental cars Sri Lanka" (An individual business registered in Sri Lanka)) should provide funds not the payment gateway company

-Refunding process generally takes 2 bank working days to process a refund , delays are possible due to payment gateway delays or bank holidays which may take weeks or moths to process a refund to the credit card, which is why advice you to pay the refundable security deposit on cash which can be refunded on the spot

-Decision of making refunds are made by the company (""Rental cars Sri Lanka" (An individual business registered in Sri Lanka)") considering the rental agreement you signed with us on renting the car and these agreements will be kept safe for future references.

-Refunds are made to the payment initiated media; from funds provided by ""Rental cars Sri Lanka" (An individual business registered in Sri Lanka)"

-No payment will be refunded on returning the vehicle before the scheduled returing date, and this will be clearly stated on the rental agreement you sign

-Reservation cancellations are not refunded once you make a payment to reserve the car rental (as we already allocate the vehicle for you), but you can use the paid amount for future reservations as a discount (non transferable to another and only if a car is available) or to move forward the reservation/s (additional charges may apply and same vehicle may or may not be available for reservation)

 

Privacy Policy

At Airportcars.lk, we are committed to protecting the privacy and security of our customers personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

Information We Collect

When you visit our website, we may collect certain information about you, including:

Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

To process and fulfill your reservation
To communicate with you regarding your reservation/s, provide customer support, and respond to inquiries or requests.
To detect and prevent fraud, unauthorized activities, and abuse of our website.

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.

Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.
WhatsApp - +94718905282
Email - booking@KandyCars.lk